FAQ

Charge Disputes

My credit card was charged twice. Can I get a refund?

If your credit card was charged an incorrect amount or if feel that you are entitled to a refund for any reason, please use these forms to submit your dispute.

General Questions

How long may I leave my car in a Houston Airports parking facility

Vehicles may be left in any terminal garage or ecopark area for up to 60 days without notifying parking staff.

If you must leave a vehicle in a parking facility for more than 60 days, please contact SPGI at +1.281.233.1786.

Is there any way of knowing which parking facilities will be open when I arrive at the airport?

Parking conditions, rates and directions to specific parking facilities are available.

You may also call +1.281.233.1786 for the latest parking information. Conditions can change quickly, however, even on the busiest of days, parking will always be available.Airport Parking signs on the roadways also provide timely parking facility status updates.

Facilities are deemed full when there are not enough available spaces to properly service vehicles. Follow the ROAD signs to proceed to an open facility.

What’s the best way to remember where I parked?

If you are parking at the IAH terminal garages:

Write, or snap a picture of a column near your vehicle. Make sure the picture has both the column, and level number.

If you are parking at IAH ecopark 1, or ecopark 2:

Write the row and space number on your ticket, or take a picture of the row and space number.

Make sure you receive a location slip from the bus driver and keep it in a safe place.

If you are parking at Hobby airport:

Write, or snap a picture of a column near your vehicle. Make sure the picture has both the column, and level number.

If you are parking at Hobby ecopark:

Write down the facility and shelter letter or row number on the back of the ticket you receive when you enter the facility and place it in your wallet, purse or bag, but away from credit cards or other magnetic strips.

Also, write down your license plate number, which can help parking staff locate your vehicle if you should happen to forget where you parked.

How much is parking?

We offer several of convenient and affordable parking solutions for both IAH & HOU Airports.

How does the InstaPark-ticketless entry program work?

To use InstaPark/ticketless entry, you must INSERT an active MasterCard, Visa, American Express, or Discover card when you enter, & then INSERT the same card again upon exiting.

You are charged upon exiting the facility.

Debit cards with a valid MasterCard, Visa or Discover logo will work also.

Are oversized or tall accessible vehicles accepted at all your parking facilities?

Oversized or tall accessible vehicle parking is available at the following locations:

All ecopark lots (IAH & HOU)

Terminal A Valet (IAH) ADA oversized or tall accessible vehicles; garage rates apply

Terminal B Valet (IAH) ADA oversized or tall accessible vehicles; garage rates apply

Terminal DE Valet (IAH) ADA oversized or tall accessible vehicles; garage rates apply

Hobby Red Garage Level 1 (HOU) ADA oversized or tall accessible vehicles; garage rates apply

If you think your car may be oversized, please contact us at +1.281.233.1786 to receive clearance information.

Do you have electric vehicle charging stations? If so, who may use them?

Yes we do, and they are available to everyone.

What forms of payment are accepted?

US Bills
Credit cards (Visa/Mastercard/American Express/Discover)

Terms and Conditions

Parking Plus for IAH and HOU ecopark

I travel out of George Bush Intercontinental Airport IAH and Hobby. Do you have a frequent flyer program?

Yes, with our Parking Plus™ Rewards Program you can quickly and easily enter and exit the lots and accumulate points towards FREE PARKING or AIRLINE MILES.

IAH Parking Plus Info HOU Parking Plus Info

How do I redeem points for free parking?

First, login to your Parking Plus™ Program account and select "Rewards". Next, select the lot you would like to park in.

Then, follow the step-by-step guide to redeem for the number of days you would like to park with your available amount of points.

NOTE: The system will not allow you to redeem for a garage or lot or select number of days that you do not have enough points for.

Upon parking, simply enter and exit the lot as usual with your Parking Plus™ Card in order to have the credit applied to your account. Your credit card will not be charged for the days you have redeemed for free parking.

There are no certificates or coupons to present.

NOTE: You must enter on the day that you redeemed for or the system will not recognize your redemption and will instead charge your credit card on file. If you return later than the date selected the system will automatically charge the card on file for the difference.

Parking Plus™ Program points cannot be earned on days free parking redemptions are used. Points are only earned on days of paid parking.

This free parking redemption does not reserve a space in the parking lot. If you arrive and the lot is full, you must park in an alternate lot and full payment will still be required.

In this case, please contact the Parking Plus™ Program Administration office to have your redeemed points added back into your account.

The administration office can be reached at 281.233.1729 or NSPTX.SERVICE@spplus.com.

How do I update my information?

If your credit card becomes expired, or incorrect information was provided, your Parking Plus™ Card will not be valid upon parking.

To update this, as well as other information such as name, address or car model, please sign in to your account and click “Edit” to update your information.

My Parking Plus card was declined access when trying to enter. What do I do?

First, check to make sure that the credit card on file with your Frequent Parker account has not expired.

If so, update the information immediately. Next, contact the Parking Plus™ Program™ Administration office at 1at 281.233.1729 or NSPTX.SERVICE@spplus.com to ensure your account is properly activated.

Airport Employee Contract Parking

How do I pay for my contract parking?

Please contact your Human Resource (HR) Department. Contract Parking is paid for by the company and not the individual employee.

Why can't park where I work?

Contract Parking access is determined by where the company account is located. For example, an account in the Terminal A garage, has Terminal A garage access only.

Do I have to switch my hang tag in between all vehicles I drive or can I have a hang tag for each vehicle?

Each employee is only allowed one Contract Parking Hang Tag which must be switched between the vehicles they use for access.

Can I have access and park if I forgot my hang tag?

No. The only way to access the garage is with your Contract Parking Hang Tag. If you pull a ticket to park, you will be responsible for the parking fees.

What happens if I lose my hang tag?

No problem! Lost or stolen permits may be replaced at the cost of $25.00 in our office. If your permit was stolen and you have a police report filed, you may bring a copy of that report and we will issue a replacement free of charge.

Contact Information

For contact information, please go to http://spgiparking.com/utils/contact/

Employment

Please apply online at http://careers.spgiparking.com/