Our Culture
OUR MISSION: We exist to connect the people, businesses, cultures and economies of the world to Houston
OUR VISION: Establish Houston as a 5-Star global air service gateway where the magic of flight is celebrated.
OUR STRATEGIC PRIORITIES:
- Make our passengers happy
- Act responsibly to achieve social, environmental and economic sustainability
- Build the platforms for future success
- Invest in our partnerships and our employees
OUR CULTURE
HAS is dynamic, diverse and multidimensional, like the exciting international city we serve. We're Houston-friendly with an inclusive culture and a “can-do” attitude. We encourage collaboration and cultivate teamwork across our divisions. We invite innovation and continuous improvement.
Above all, we want to “WOW” our passengers and each other. We call it RISE to WIN! Through our core values, Relationships, Innovation, Service and Excellence, we define and direct our culture so we can continue to improve the entire experience for our passengers and team members.
HAS is the City of Houston’s Department of Aviation. Comprised of George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU) and Ellington Airport (EFD) / Houston Spaceport, HAS served nearly 25 million passengers in 2020 and nearly 60 million passengers in 2019. HAS forms one of North America's largest public airport systems and positions Houston as the international passenger and cargo gateway to the South-Central United States and as a primary gateway to Latin America. Houston is proud to be the only city in the Western Hemisphere with two Skytrax rated 4-star airports. Find out more about HAS and our dynamic leadership on the About Us and Leadership pages.
Like the greater Houston area, we're growing and creating career opportunities for the those who want to be part of a winning team in a diverse and dynamic business environment. Together, we RISE to WIN!
RISE
We work together with integrity and treat every individual with courtesy and respect
"Our airports wouldn't run as smoothly without the close collaboration of our employees and external partners, from TSA and our airlines to City agencies. During Super Bowl LI week, more than one million people came through our three Houston airports quickly and efficiently. I'm always amazed at what we can accomplish together."
We have the courage and willingness to consider new and unconventional ways of thinking.
"Houston Airports is all about finding new ways to improve the passenger's travel experience. Our new Smart Restroom system, for example, immediately communicates feedback to us about a facility so we know if attention is needed, improving efficiency, effectiveness and passenger satisfaction."
We WOW our passengers through a "can do" attitude and respond quickly to meet and exceed their expectations.
"We want to do more than just provide good service to our passengers. We want to WOW them! That means we're prepared for anything, from finding lost travel documents to saving a person's life with CPR. Exceeding expectations is what we do best. Houston Airports is committed to customer service excellence, and we want everyone to know it."
We strive for quality and skillful execution without compromise
"Our commitment to excellence earned Hobby Airport a coveted four-star rating in 2016 from leading air transport rating agency Skytrax. More than 20 categories ranked higher than most other US airports, even free Wi-Fi service speed and access, and our public arts program. We don't compromise when it comes to excellence at Houston Airports".