Welcome toGeorge Bush Intercontinental Airport

As excitement builds for the grand opening of the [expanded Terminal D-West Pier](https://fly2houston.com/newsroom/releases/houston-airports-announces-opening-date-expanded-iah-international-terminal) at George Bush Intercontinental Airport (IAH) on October 22, the Houston Airports Operational Readiness and Transition (ORAT) team is hard at work ensuring a seamless debut. The 160,000-square-foot expansion, designed to enhance the passenger experience and accommodate increased air traffic, features six new gates—D1 through D6—ready to welcome travelers.In the weeks leading up to the opening, the ORAT team has been conducting a series of "test fits" to fine-tune the functionality of each gate. This meticulous process involves collaboration with several airport stakeholders, including airlines, cargo handlers, fueling partners, and catering services, ensuring that each has the room needed to safely work on and around the airplane. "Our goal is to make every step of the passenger journey, from curb to aircraft, as seamless as possible," said Dana Growden, ORAT Project Manager for Houston Airports. "Whether checking in, going through security, or boarding the plane, all of these little details—like the aircraft test fits—ensure that operations run smoothly behind the scenes. The ultimate success is when the passenger doesn't notice any of this work because it means we've done our job right." Much like a NASCAR pit crew swiftly responding to a vehicle needing maintenance, aviation workers must work quickly and smartly to maintain the aircraft upon its arrival at Bush Airport and prepare it for its next scheduled departure. The test fits to ensure that each gate aligns perfectly with the jet bridge, allowing for efficient and effective boarding processes.These test fits utilize various aircraft sizes, including the Boeing 777-200 operated by United Airlines and Boeing 777-300 operated by Air New Zealand. The six new gates at IAH Terminal D can accommodate both wide-body and narrow-body aircraft, enabling flights to farther corners of the world from Houston. The test-fit period aims to trial as many aircraft types and sizes as possible."The level of detail that goes into preparing for the opening is immense," Growden added. "Our checklists cover everything—from every light switch and electrical outlet to the faucets in the restrooms. Everything must be perfect because we can't afford something as simple as a faucet not working on opening day."Notably, the planes used during this testing phase are not carrying passengers, allowing teams to focus solely on the logistics of gate operations. This critical step in the preparation process validates the technical aspects of the new infrastructure and sets the stage for a smooth passenger experience once operations commence. "It's not just about one part of the operation; it's about ensuring that every department is working in sync—whether it's baggage systems, traffic flow, or airport operations," said Paul Murphy, Assistant Director of Operational Planning and Readiness for Houston Airports. "All these elements must come together so the passenger experience is seamless."The importance of these test fits cannot be overstated. A well-executed gate fit directly impacts the efficiency of the boarding process, which contributes to on-time departures and arrivals. By fine-tuning the operations ahead of the opening of the new D-West Pier, Houston Airports is making significant strides in enhancing the overall travel experience. The successful integration of all airport services ensures passengers enjoy a seamless transition from check-in to takeoff.

When did construction on the new pier begin?Demolition of the old IAH Terminal C-North started in November 2019 and was completed in the summer of 2020. The demolition of the old facility was needed to make room for the IAH Terminal D expansion. The demolition project was virtually invisible to the traveling public – the plan was to safely demolish the building without interfering with ongoing operations within the adjoining buildings. Did Houston Airports recycle any construction debris?Houston Airports recycled 34,200 tons of pavement and 10,184 tons of debris from the demolition of the old IAH Terminal C-North. How many people have worked on the IAH Terminal D-West Pier?3,027 individuals attended Austin-Gilbane Joint Venture’s safety orientation.  This total includes construction crews, project managers, designers and architects. As of September 30, 2024, workers have spent 1,090,261 hours constructing the new pier.  How big is the IAH Terminal D-West Pier?The D-West Pier will add 160,000 square feet of building making the entire IAH Terminal D Concourse 499,650 square feet. How many new concessions job did the IAH Terminal D-West Pier create?A total of 250 new jobs were created to staff 16 new retail and dining concepts inside the newly expanded section of IAH Terminal D. How big is the LED Feature Wall?The LED Feature Wall is 380 feet long, 27 feet high and covers 11,000 square feet of wall space.What amenities are featured inside the expanded area of Terminal D?Men's and Women's Restrooms and two Family Restrooms that are equipped to support adult changing needs, two hydration stations, one interactive kiosk, a Mother's Room, a Sensory Room, a Customer Service Area, a Child's Play Area and space for Harmony in the Air musical performances.

On October 2, we honor the hardworking individuals who keep our workplaces and public spaces clean and tidy. At Houston Airports, our custodians play a vital role in ensuring a safe and pleasant experience for millions of travelers each year. These unsung heroes work tirelessly from curb to gate, maintaining a pristine environment that enhances the passenger experience.With over 270 dedicated custodians at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU), our team is responsible for maintaining the cleanliness and sanitation of Hobby Airport and Terminals A and D and Federal Inspection Services facility at Bush Airport.Between Memorial Day and Labor Day alone, custodians at IAH cleaned restrooms for approximately 6 million passengers, while those at HOU served 3 million travelers.On October 2, the Houston Airports Terminal Management Division, which oversees Custodial, served custodians a hot meal during their shifts at Bush and Hobby airports.  The work of custodians often goes unnoticed, but their contributions are essential to the smooth operation of our airports. They clean and disinfect restrooms, floors, and common areas, creating a safe and hygienic environment for all. Their dedication to their duties helps to create a positive and welcoming atmosphere for travelers. On this National Custodians Day, we extend our sincere gratitude to the custodians at Houston Airports for their exceptional work and commitment to excellence. Their tireless efforts make a significant difference in the lives of our passengers and contribute to the success of our airports.RELATED | [Houston Airports employees find unique, meaningful way to honor U.S. Military](https://www.fly2houston.com/newsroom/articles/houston-airports-employees-find-unique-meaningful-way-honor-us-military)RELATED | [A Quiet Champion: Michael Spencer's dedication shines at Bush Airport](https://fly2houston.com/newsroom/articles/quiet-champion-michael-spencers-dedication-shines-bush-airport) RELATED | [‘A guardian angel’ | Chance encounter at airport restores woman’s faith in humanity](https://fly2houston.com/newsroom/articles/guardian-angel-chance-encounter-airport-restores-womans-faith-humanity)